Unopened products
Eligible change-of-mind products must be unused, complete, and in their original packaging.
Returns
We help with damaged, defective, or incorrect products while protecting customer health and safety.
Policy version 2026-09 · Effective September 2026
Eligible change-of-mind products must be unused, complete, and in their original packaging.
For health and hygiene reasons, intimate products cannot normally be returned after a hygiene seal has been broken, unless the item is faulty, damaged, or incorrectly supplied.
Contact customer support before sending a return. Support will confirm eligibility and provide the correct return instructions and address.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Contact support before returning an item. Eligible change-of-mind returns must be unused, complete, and in original packaging with every hygiene seal intact, subject to applicable law.
For health and hygiene reasons, intimate products cannot normally be returned after a hygiene seal is broken, unless the item is faulty, damaged, or incorrectly supplied.
Contact support promptly with the order number, a description, and clear photos where appropriate. If a return is required because an item is damaged, faulty, or incorrectly supplied by us, the customer will not be charged the return shipping cost.
Do not send a parcel to an unconfirmed address. Support will provide the correct return instructions. For an eligible return caused by the customer's change of mind or other customer-side reason, the customer is responsible for the return shipping cost. The actual charge depends on the courier selected by the customer. Unauthorized returns may be delayed or rejected.
Approved refunds are returned to the original payment method. Bank or payment-provider processing time applies after we issue the refund.